Slashdot asks: are call centres moving back to their home country?

"Fox reports that Dell is moving its call center operations for the Latitude and Optiplex computers back to the US from Bangalore, India after an onslaught of complaints from dissatisfied customers who couldn't cope with the differing accents and scripted responses. Is this the beginning of a trend where companies recognize that the quality offered by relocation to cheaper centers around the world doesn't result in customer appreciation and better quality?' "

Not according to Fuckedcompany reports recently:

When you care enough to send your very best jobs to India
Rumor has it Hallmark.com just told employees that 30% of them are about to be laid off. Word is IBM will assimilate these workers for a year (5 year contract worth about $25 to $30 million), then train replacements in India. "Some of us at Hallmark.com have been with Hallmark Cards for 20 or 30 years," according to one employee and FC reader. "Thanks, Hallmark."
When: 11/13/2003